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Refund policy

This Refund Policy ("Policy") outlines the terms and conditions applicable to refunds for Digital Goods ("Digital Goods", "Products") purchased from EV DIGISTONE LTD ("Company", "we", "us", or "our") operating under the trading name Rizeonix through the website www.rizeonix.com ("Website").

Last updated: 27 May 2026

  1. 01

    Overview and service provider information

    By completing a purchase through the Website, you acknowledge that you have read, understood, and agreed to the terms of this Policy. This Policy forms an integral part of our Terms and Conditions.

    InformationDetails
    Company NameEV DIGISTONE LTD
    Company Registration Number17014564
    Registered Office Address12 Hammersmith Grove, London, United Kingdom, W6 7AP
  2. 02

    Refund eligibility and conditions

    All Products available on the Website are Digital Goods delivered electronically.

    Orders may be cancelled and refunded provided that the Product has not yet been delivered or delivered to the Customer.

    Due to the digital nature of the Products, once the Digital Goods have been successfully delivered, refunds are generally not provided, except in the specific circumstances outlined in this Policy.

    Refunds are generally not provided in the following situations:

    • -Customer changes their mind
    • -Wrong Product was selected
    • -Customer's system does not meet the minimum requirements of the Product
  3. 03

    Refund eligibility

    We are committed to customer satisfaction and may issue a full refund under the following circumstances:

    • -Incorrect Digital Goods Delivered: If the Digital Goods you receive are for a different Product than the one you ordered, you should contact us within 14 days of the purchase date. We will review the issue and may provide either the correct Digital Goods or a full refund.
    • -Order Cancellation (Prior to Delivery): You may request cancellation of your order and receive a full refund, provided that the Digital Goods have not yet been delivered or delivered to your Account. Please contact our support team as soon as possible if you wish to cancel your order.
    • -Non-Delivery or Fulfillment Failure: A refund may be issued if payment verification fails and the order cannot be processed, we fail to deliver the Digital Goods within the stated timeframe and you no longer wish to wait, or we are unable to complete delivery due to a technical issue on our side.

    In such cases, you may be offered either a full refund or replacement Digital Goods of equal value.

  4. 04

    Non-refundable products and circumstances

    Refunds will not be granted in the following situations:

    • -Successfully Delivered Orders: Any order that has been correctly delivered and is functional.
    • -Delivered or Used Digital Goods: Any Product that has already been delivered, transferred, assigned, accessed, or otherwise used by the Customer.
  5. 05

    Refund request submission

    To initiate a refund request, email our support team at support@rizeonix.com and include the following information in your request:

    • -Your Order Number
    • -A clear description of the issue
    • -Supporting evidence, such as screenshots, purchase documents, or relevant details showing that the Digital Goods were not delivered or are incorrect
  6. 06

    Refund review and processing

    Our team will review your request. We aim to notify you of our decision, approval or rejection, within 3-5 business days after receiving all necessary information.

    If your refund is approved, it will be processed back to your original method of payment. Please allow up to 10 business days for the funds to be credited to your account, depending on your bank or payment provider.

  7. 07

    Exchanges

    We do not offer direct exchanges for Products purchased through the Website.

    If you are eligible for a refund and wish to purchase a different Product, we recommend placing a new order after the refund process has been completed.

    In certain situations involving delivery issues, incorrect Digital Goods, or technical problems, the Company may, at its discretion, provide replacement Digital Goods of equal value instead of issuing a refund.

    Any replacement or exchange request may be subject to verification and review by our support team.

  8. 08

    Changes to this refund policy

    The Company reserves the right to amend, modify, or update this Refund Policy at any time without prior notice.

    Any changes to this Policy will become effective immediately upon publication on the Website, unless otherwise stated.

    Customers are encouraged to review this Policy periodically to remain informed of the latest version and any updates.

    The "Last Updated" date displayed at the top of this Policy indicates the date of the most recent revision.

  9. 09

    Customer support

    If you have any questions, concerns, or requests relating to this Refund Policy, please contact our support team at support@rizeonix.com.

    We aim to respond to all inquiries within a reasonable timeframe and may request additional information where necessary to review your request or assist you more effectively.